2 Year Manufacturer Guarantee




RETURN/EXCHANGE
We sincerely want you to be happy with your order, so there are a few ways we can help you return or exchange an item within 30 days of your purchase. Note - during the holiday season, we extend the return/exchange window beyond 30 days. All holiday returns/exchanges must be received by January 12, 2018. To request a return or exchange online, please fill out one of the forms below. You can also reach us at 866-909-8378 between 8:00am - 5:00pm MT or by emailing sales@scottevest.com, and we will set you up with an RMA # (Return Merchandise Authorization). For international orders, please note that you are responsible for all shipping costs related to the exchanged item(s).
For returns, you are responsible for paying the shipping to return your unwanted garment back to our warehouse.
For exchanges, you are responsible for paying the shipping to get the original garment sent to our warehouse, and we will gladly cover the ground shipping cost to get the new product shipped to you for domestic orders. For international orders you will be responsible for the return shipping on your exchange as well as the shipment cost for the exchanged item.
Yes! Unless your promo code was marked as FINAL SALE, your order is eligible for a return or exchange.
We want to give you the best possible price on our outlet items. By marking outlet items as final sale, we can eliminate any extra costs and pass the savings onto you.
We are truly sorry to hear that you found a problem with your SCOTTeVEST garment. We take a lot of pride in what we do, so it pains us to hear that everything is not perfect. We stand behind the quality of our products, but sometimes mistakes happen. When they do, we are happy to replace your defective item within two years of the purchase date. Please email us at sales@scottevest.com with your order number and a brief explanation, or call 866-909-8378 between 8:00am - 5:00pm MT.
Once we receive the returned item(s), it takes 1-2 business days to process the exchange or refund. Once a refund is processed, it may take 2-7 business days to be reflected in your account. If you requested an exchange, we ship any replacement items with ground shipping (unless you specify a different method), which can take 1-3 business days for delivery.
Yes! You will need an RMA # for each order you are returning or exchanging, but you can ship the returns and exchanges to our warehouse in the same package. To request a return or exchange online, please fill out one of the forms below. You can also reach us at 866-909-8378 between 8:00am - 5:00pm MT or by emailing sales@scottevest.com, and we will set you up with any RMA #'s (Return Merchandise Authorization) you need.
Unfortunately, we are unable to process returns or exchanges from our resellers. Please contact the reseller where you made your purchase. All of our resellers are committed to providing excellent customer service!
We have a two-year defective warranty period, which covers issues such as defective zippers, missed stitches and other defects. We offer defective garment replacement as well as reimbursement for repairs (we do not offer in-house repairs). This warranty does not cover accessories or general wear and tear (for example, rips caused by catching your SCOTTeVEST garment on something sharp).
SHIPPING
Orders placed before 11:00am MT Monday through Friday will ship the same day. Orders placed after 11:00am MT Monday through Friday or over the weekend will ship out the next business day. Shipping days officially start the day after your package is picked up. For example, if your item is picked up on a Monday, then Tuesday would be the first day of shipping.
Our domestic shipping options include:
  • USPS First-Class, for orders less than 1 pound (2-4 days in transit, excluding Sunday)
  • USPS Priority Ground (1-3 days in transit, excluding Sunday)
  • USPS Priority Express (1-2 days in transit)
  • UPS Next Day Air, cannot deliver to PO boxes (next business day after it ships, excluding Saturday and Sunday)

If you need your SCOTTeVEST the day after your order processes, we highly recommend you choose UPS Next Day Air and place your order before 11am MT. If you need your SCOTTeVEST soon, but not the day after your order, we suggest you select USPS Priority Express.
All domestic and international orders are shipped with either USPS or UPS. You can choose either option at checkout.
Yes! We ship internationally to most countries. Our international shipping options include:
  • USPS Priority - Delivery takes 6 to 10 business days not including customs processing time
  • USPS Express - Delivery takes 3 to 5 business days not including customs processing time
  • UPS Worldwide Expedited - Delivery takes 2 to 5 business days not including customs processing time
  • UPS Worldwide Express - Delivery takes 1 to 3 business days not including customs processing time
  • Andorra
  • Argentina
  • Australia
  • Austria
  • Bahamas
  • Bahrain
  • Belgium
  • Bermuda
  • Brazil
  • Canada
  • Chile
  • Cook Islands
  • Costa Rica
  • Cyprus
  • Czech Republic
  • Denmark
  • Finland
  • France
  • Germany
  • Gibraltar
  • Greece
  • Greenland
  • Guam
  • Hong Kong
  • Hungary
  • Iceland
  • India
  • Ireland
  • Isle of Man
  • Israel
  • Italy
  • Jamaica
  • Japan
  • Korea
  • Kuwait
  • Liechtenstein
  • Luxembourg
  • Macao
  • Mexico
  • Monaco
  • Montserrat
  • Netherlands Antilles
  • Netherlands
  • Nevis
  • New Zealand
  • Norway
  • Panama
  • Paraguay
  • Peru
  • Poland
  • Portugal
  • Puerto Rico
  • South Africa
  • Spain
  • Sweden
  • Switzerland
  • Taiwan
  • Turkey
  • UK
  • USA
  • Uruguay
  • Vatican City State
  • Venezuela
  • Virgin Islands (British)
  • Virgin Islands (U.S.)
  • Qatar
  • Montenegro
You will receive an email with your tracking information by the end of the day once your order ships.
Certain states require us to charge sales tax due to the location of our warehouses. Those states are: AZ, CA, FL, ID, IL, IN, KY, MA, NV, TN and TX.
US Ground Shipping is free for orders over $200.00 and $8.00 for orders under $200.00. Click here for more international shipping information and expedited shipping rates.
Yes, we offer shipping to military addresses. When entering your shipping address, please select US Military-APO for the "country." We take our military orders to the post office and ship them via USPS on a regular schedule.

If your item is damaged or lost, please contact SCOTTeVEST Customer Service as soon as possible. You can reach us at 866.909.8378 or at sales@SCOTTeVEST.com, Monday - Friday 8am - 5pm MT.

If your package is damaged, please retain all packaging and bring it to your closest post office to report the damage.

We will start the investigation with the courier, and get a replacement to you.

Your cooperation is required to complete the claim, and while your involvement is kept at a minimum, USPS will contact you for additional information.

SIZING
All our products include a sizing chart that provides body measurement specifications and information on how to measure. If you need additional sizing help, please click here to sign up for a personal shopper appointment, and we will be happy to walk you through sizing to make sure you get the best fit.
If you are between sizes, we suggest that you order the larger size. This will allow you to put even more gear in your pockets and still have some breathing room.
Of course! We've designed each product to comfortably hold your electronic gadgets and any other items you may need to carry.
PRODUCT
Our patented Personal Area Network (PAN) system provides a network of hidden conduits to connect wires to devices while they are in your pockets. Most all SCOTTeVEST products (including our pants) have some form of the PAN. Our jackets, pullovers, shirts, hoodies and even our hats have special elastic loops to keep your earbuds within easy reach. Do you need help wiring your SCOTTeVEST? Visit our Customer Service YouTube page for easy-to-follow wiring tutorials or contact us at 866-909-8378 between 8:00am - 5:00pm MT and we will be happy to walk you through how to wire the PAN on your SCOTTeVEST.
We use a variety of different materials to make our products. We carefully select each material to ensure that they are the best choices for the style of garment. You can find the fabric content on each product page, in the product description.
We have been using the same factories since the beginning of SCOTTeVEST and are confident in the quality of their work. Our products are made primarily in China so that we can get the high quality you expect while still providing you with the most competitive prices.
A ClearTouch pocket is made from material specifically designed to let you use your touchscreen device without removing it from your pocket. To clean these pockets, we recommend a 10:1 warm water to white vinegar blend so it doesn't damage the material.
No. In order to unlock your phone or touchscreen device with a fingerprint scanner, you will need to remove the device from the ClearTouch pocket.
The Weight Management System (WMS) allows you to comfortably carry your belongings in your SCOTTeVEST products. Both the design and the fabrics used in the shoulder area create an even distribution of weight from your devices, allowing you to carry more than you could in a laptop bag. In our pants and shorts, the design allows for comfortable weight distribution and a streamlined appearance.
We try and make a SCOTTeVEST for every weather condition. For the full temperature spectrum of our products, please view our temperature continuum chart. Click here.
Here at SCOTTeVEST, we have a saying “A pocket is what you make it.” That being said, we do give some guidelines. On our vests and jackets, you'll notice embroidered logos that indicate what you can put in that pocket.
On our website, there is an xray showing the items that can fit into each pocket for every product. A pocket map is also included with every product you order, and some of our products have the pocket map printed on the eyeglass chamois.
Unfortunately, we are unable to produce custom sizes or products. Since our products are so technically engineered, with each size created and sampled strenuously by our technical designer, we are unable to fill custom orders.
While all SCOTTeVEST products are machine washable, some of them require a little extra care. Before you launder your SCOTTeVEST, please refer to the product page or the white care-tag for instructions. SCOTTeVEST cannot be held liable for damage caused due to improper care.
It’s a zipper that never stops! This feature is currently available on our Chloe and Chloe Glow Hoodies. This zipper eliminates the need for drawstrings and can be fully zipped up to serve as an impromptu bag.
We want you to be able to load up your SCOTTeVEST and not look like the Michelin Man. All SCOTTeVEST products use a HangingPocket design to create a streamlined look so items in your pockets do not create unsightly bulges.
Yes. With similar products, take advantage of our compare functionality (found just below the product image on category pages.) With all of the choices that SCOTTeVEST offers, we know that deciding which garment is right for you can be daunting. To help you decide, please make a Personal Shopper Appointment and we will be happy to walk you through our products one-on-one.
Magnets (like the magnetic fields from cell phones) may potentially interfere with pacemakers and similar medical devices. Although there have been no reported issues regarding this matter, if you have a pacemaker or similar medical device and choose to wear a product with magnets, you do so at your own risk. We assume no liability for injury or death due to a possible malfunction of any medical device. Please contact your physician for additional information and specific questions relating to magnets and your pacemaker or medical device. We have created a few garments without magnets so please contact us for our current list of these magnet-free items.
We have tested our magnets on both credit cards and memory cards, and we have not experienced any issues with them. However, we have had a few isolated reports of our magnetic pocket closures erasing hotel room keys with a magnetic strip, so just in case, please place your hotel room keys away from the magnets in your SCOTTeVEST.
Amazingly! That’s the magic of SCOTTeVEST garments. Just slip off your jacket or vest, lay it on the conveyor belt beside your shoes and proceed through the metal detector. Pick up your jacket or vest on the other side and be on your way. The TSA loves SCOTTeVEST.
With 42 pockets each, the Q.U.E.S.T. Vest for Men and the Q.U.E.S.T. Vest for Women have more pockets than any of our other products. These garments provide so many options to hold your belongings, you will experience Pocket Nirvana!
This will differ by style. Our website shows our current inventory available for purchase, so if you don't see your size or color, please click the link on the product page to be notified when it is back in stock. You can also contact us to see when we will be re-stocking at sales@scottevest.com or call us at 866-909-8378 between 8:00am - 5:00pm MT.
Yes. While we do not provide in-house embroidery, we have a third-party embroidery company that is very familiar with SCOTTeVEST products. If you are looking to place a large order and have it embroidered, please email orders@scottevest.com and we will provide you additional details.
Yes. If you have lost a sleeve, hood or keychain, gives us a call at 866-909-8378 or email us at sales@scottevest.com and we will arrange for you to get a replacement part.
We do! The Enforcer Jacket is our latest CCW jacket and is fully optimized for law enforcement and CCW holders. For women, our Annie Jacket also supports CCW holders. If you are looking for a vest, our Q.U.E.S.T. Vest for both men and women also accommodate CCW.
We believe so! A lot of thought went into designing our products in order to prevent pickpockets, and we have backed up our products with a $1,000 pickpocket guarantee. For more details, click here.
We're sorry to hear you've lost an item in your SCOTTeVEST, but don't worry, you can get it back. It sounds as though your item has fallen into the space behind the lining that makes up the Personal Area Network. To access anything that may have gotten caught up in this pocket, just follow the instructions below:
  • First, you will need to put your hand in the handwarmer pocket.
  • Move your hand up the jacket until you reach the top of the lining.
  • Move your hand over the dividing line to the inside of the jacket liner.
  • When you move your hand down towards the bottom of your jacket, you should be able to retrieve the lost item.
If you would like to watch a short video about this topic you can do so by clicking here. If you still can't locate your item, give us a call at 1-866-909-8378 and we will be happy to help.

Need help?

Our in-house customer support team is available by phone and chat Monday – Friday, 8 am – 5 pm MT.
Or if you'd like to ask other SCOTTeVEST customers a question, join the "How Do You SCOTTeVEST?" Club!